Multi Channel Round Table

Allan Shubb and I attended the a round table on Multi-Channel. The folks from HBSC were very much in tune here, with their channel ficus and challenge on the multi-channel nature of HBSC.

HBSC sees IT leading the business to multi-channel as well.

Capital One becoming a bank which is very ironic given their legacy

The analyst from Gartner did not have a lot to say. It was quite a disappointment that she did not drive but Allan warned me. She was a dud.

Conclusion: We are at the head of multi-channel.